General Terms and Conditions

The General Terms and Conditions of the translation agency Velikun apply for our entire business transactions with our customers, both legal and natural persons. Based on the data transmitted by the customers, we provide a nonbinding offer regarding the price and delivery deadline. Contractual relationship is binding with the customer’s placing of order in written form (via e-mail or fax) and stating his contact information. The customer accepts the General Terms and Conditions by placing the order and these apply for the entire term of the contractual relationship.

Scope of service and service from third parties
Translations or interpreting services are delivered according to the agreed upon terms and conditions. In order to conduct all businesses we may, if we deem it appropriate and expedient to our discretion, use third parties and are only liable for careful selection of these. Contact between the customer and a third party commissioned by us requires our prior consent. Further, without our approval the customer may neither employ nor commission this third party within a period of 12 months after conclusion of the assignment. In case of infringement, the customer is obliged to pay a contractual penalty to be reviewed by the according court in the event of dispute.

Translation services
We are not liable for incorrect, incomplete and faulty information or terms within the original texts or formulations within the assignment provided by the customer. This also applies for delays or defects in quality arising as a result of that. In case of rush orders which require segmentation and distribution of the text to be translated to several translators, we cannot assume liability for uniform terminology. Claims for damages and reduction of the amount of invoice are excluded.

Interpretation services
With interpretation services, the customer is obliged to timely inform us on the manner of the interpretation service (consecutive, simultaneous or whispered interpreting), the exact venue and date of the event as well as contact persons. On request we gladly support you in facilitating the necessary form of interpreting and conference technology. The customer is obliged to provide us the according preparatory materials for the interpreter in a timely manner before the beginning of the event.

Disruption of our business
We are not liable for damages caused by disruption of our business, in particular by force majeure, such as natural phenomena, strikes, traffic disruptions, delays caused by traffic, network and server and transmission errors as well as other disruptions and absence of interpreters. In such cases, we are entitled to withdraw in part or in total from the contract. Same applies if we need to close or restrict the business or the online service on serious grounds for single days or for a particular time. We are not liable for damages caused by viruses, Trojans or similar data. Our computer systems are scanned regularly regarding such viruses and data. The customer is responsible for a final virus and data scan of the transferred data with delivery of the files via e-mail or other remote transmission. We do not recognize possible claims for damages. Electronic transfer takes place at the customer’s risk. We are not liable for defective, incomplete or lost texts or data in the course of electronic transfer.

Complaints
Complaints are only recognized if they are issued immediately after transfer of the translation or after delivery of the service in case of obvious deficiencies as well as immediately after discovery in case of hidden deficiencies by stating these in writing. After a period of two weeks following the transfer of the translation or the delivery of the service, respectively, all notices of deficiencies are excluded. In case of justified and properly issued deficiencies, we reserve the right to improve at least twice or to regenerate the translation or the service. The customer is still obliged to accept the delivered service and to make the payment. The customer is subject to the comprehensive obligation to cooperate. He is obliged to review each of our delivered service with regard to flawlessness and usability in the according situation before using the service otherwise. We are not liable for consequential damage, such as defective printing, if the customer has not met comprehensively and timely his obligation to cooperate.

Right to advertise
We are entitled to state the name and the brand of our customer as a reference.

Terms of payment
With cancellation of the order, we are entitled to charge the customer cancellation fees and compensations up to 100% of the agreed fee. The settlement is issued as minimum contract value, lump sum or the according price per word or standard line (1 SL = 55 characters). Private customers pay in cash at collection of the translation or in advance in case a personal collection is not possible. For business customers and authorities, a respite between 2 and 4 weeks starting with invoice date applies according to individual agreement. In case of arrears we are entitled to charge fines.

General disclaimer
“No liability can be accepted for completeness, editorial and technical mistakes, omissions as well as for correctness of the contents. No guarantee can, in particular, be given for completeness and correctness of information obtained through external links. The providers are responsible for their own contents they make available for use according to general legislation. Cross-references to contents made available by other providers must be distinguished from these proprietary contents. References via hyperlinks to the contents of external websites are for informational purposes only. The responsibility for these contents of external websites rests solely with the provider making available the contents. We examine the websites of other providers with great care and to the best of our knowledge and belief prior to setting such a link. However, no guarantee can be given for the completeness and correctness of information obtained through hyperlinks to external websites. The content of other websites can be modified without our knowledge at any time. The following applies to all links on these websites: we stress that we neither have any influence on the design or contents of websites of other providers accessible through links from our homepage nor do we adopt the contents as our own. This statement applies to all websites of this homepage and the links set there. Please notify if we refer to websites whose contents give cause for complaint.”